Messaging

The complete customer messaging platform for local businesses

Reach customers across text, social, webchat, and email, and collaborate with teammates — all from a single inbox.

Overview

Connect and convert across digital channels

Effortless

Intuitive and organized, Messaging makes it easy to engage customers on the medium of their choice.

Comprehensive

See all customer conversations in one place to get the full picture of your interactions across channels.

All-in-one

Manage conversations and customer experience from the same inbox that powers your Reviews and Referrals.​

Reach customers everywhere

Goodbye phone calls. Hello conversations. Run your business on high-converting channels like text, Google, Instagram, Facebook, Webchat, and more.

Manage messages from one inbox

Organize messages by customer and channel. Add notes and flag conversations that need attention. With us, you have everything you need to stay on top of customer comms.

Engage customers at every stage

Collect payments. Build rapport with appointment reminders. Send review, referral, and survey requests. And manage it all through a single platform.

Connect on-the-go

Convenient for you. Timely for your customers. Our mobile app keeps you updated in real time — helping you engage and respond in just a few taps.

Messaging FAQs

Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Google Messaging, Facebook, Instagram, email, voicemail, and beyond.
Having convenient, immediate, 1:1 conversations with your customers lets you:
– Schedule and confirm appointments
– Respond to customer questions
– Promote events and offers
– Announce new products or services
– Send and receive updates
With Messaging you can:
– Message customers via text, Webchat, and social from one inbox
– Easily track and manage customer info and interactions for streamlined and more efficient communication
– Use templates to save time and keep comms consistent
– Assign conversations to team members and locations
– Get notified every time a new customer message comes in
– Track conversations and average response times
Manage every type of customer message from one inbox:
– Respond to messages from Webchat, text, Google Business Profile, Facebook, Instagram, email, and voicemail
– Text review and referral requests to get more leads
– Send text message surveys to collect instant feedback
– Schedule mass text messages to drive sales
We help you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What’s more, you can easily filter all reports by location, users, or time/date.
Yes – all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information.
By activating Google Messages, you’ll allow customers to instantly message you the moment they discover your business on Google Search helping you make the most of your online reputation as well as bringing you a steady flow of leads.
A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.
Our app is the most comprehensive instant messaging app for businesses.
– It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Google, Facebook, and Instagram, into one Inbox.
– You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business.
– It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later.
– The unified Inbox lets you organize messages by channel, location, and other criteria so it is easy for you to manage your customer conversations.
Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications. Some common ways in which it is used are for:
– Post-consults follow ups and to book treatments
– Special offers, and promotions, free trials
– Membership, webinar, community social, and other event invites
– New openings, products, or treatments
– Service and maintenance updates
– Contacting a fleet of agents or large team, at once
– Retargeting customers and prompt purchases